Privacy Statement

Effective Date: May 29, 2025

1. About This Statement

Te Manga Tuia Ltd, trading as Pupster Tech ("we," "us," or "our"), is committed to protecting your personal information. This Privacy Statement applies to our website (https://www.pupster.co.nz) and services, including software development, IT repairs, and related technology solutions. By engaging with our website, services, or contacting our team, you acknowledge that your personal information will be handled as described herein.

"Personal information" refers to any information that can identify you, as defined by the New Zealand Privacy Act 2020. This may include your name, contact details, payment information, or device data.

2. Changes to This Statement

We may update this Privacy Statement periodically. Changes will be posted on our website, and significant updates will be communicated via email or website notices. Continued use of our services after such changes constitutes acceptance of the updated statement.

3. What Personal Information Do We Collect?

We collect personal information when you interact with us, including:

In-Store Interactions

• CCTV Footage: Video or images where stores use surveillance systems (indicated by "CCTV in Operation" signs).

• Vehicle Data: Number plate details if Automatic Number Plate Recognition (ANPR) systems are used.

• Transaction Details: Information about purchased or inquired services (e.g., software development, IT repairs).

• Payment Information: Tokenized card data for processing payments.

• Contact Details: Name, email, phone number, and address for services requiring follow-up (e.g., repairs, warranties).

• Wi-Fi Usage: Name, email, marketing preferences, and device identifiers if you use in-store Wi-Fi.

Online Interactions

• Purchases and Inquiries: Details of services or products purchased, delivery instructions, and contact information.

• Click and Collect: Store preference for order fulfillment.

• Browsing Data: IP address, browser settings, device information, and interaction data (e.g., page views, clicks).

• Reviews: Nickname, email, and content of product/service reviews.

Customer Service

• In-Person or Phone: Name, contact details, and details of your inquiry or issue (calls may be recorded).

• Email: Email address and content of communications.

• Surveys: Feedback provided in customer surveys.

Promotions

• Entry Details: Name, email, phone number, address, and entry responses (e.g., receipt number).

Social Media

• Engagement: Social media handle and content you share with us.

Third-Party Sources

We may collect information from:

• Credit reporting agencies, law enforcement, or other retailers (e.g., to prevent fraud).

• Social media platforms, mailing lists, or business partners.

• Suppliers or manufacturers for warranty or service purposes.

We may combine third-party data with our records to enhance our services. We ensure third parties provide appropriate consents for data sharing.

4. Consequences of Not Providing Information

If you choose not to provide requested personal information, we may be unable to:

• Deliver services (e.g., IT repairs, software development) to the same standard or at all.

• Provide tailored information about services, discounts, or promotions.

• Personalize your experience on our website or communications.

5. Cookies and Tracking

We use cookies and similar technologies (e.g., pixels) to:

• Recognize your device and personalize your experience.

• Track viewed services (e.g., software or repair inquiries) for marketing purposes.

• Analyze website traffic, performance, and user behavior.

• Measure marketing effectiveness.

Types of Cookies:

• Required Cookies: Essential for website functionality.

• Optional Cookies: Used for analytics and marketing (you may opt out via browser settings or our cookie preferences).

Disabling cookies may impact your online experience.

6. Why We Collect Personal Information

We collect, hold, and use personal information to:

• Provide software development, IT repairs, and related services.

• Process payments at $115 NZD per hour (incl. GST), with discretionary discounts.

• Manage warranties, repairs, and product recalls.

• Communicate with you, including via email or social media.

• Personalize your experience based on preferences and purchase history.

• Operate promotions or loyalty programs.

• Verify identity and process payments (e.g., via digital wallets).

• Conduct analytics to improve services and marketing.

• Create anonymized datasets for commercial purposes.

• Prevent fraud and ensure compliance with our Terms and Conditions.

• Comply with legal obligations under the Privacy Act 2020.

Personal information is stored at 227 Commerce Street, Kaitaia 0410, or with secure third-party providers, some of which may be overseas.

7. Item Collection Policy

For IT repairs or services requiring item collection:

• You must collect items within 7 days of notification.

• Uncollected items may be disposed of or sold to recover costs after 7 days, with prior notification attempted.

8. Sharing Personal Information

We may share your information with:

• Internal Teams: To deliver services, manage repairs, or analyze customer data.

• Third-Party Providers: For services like payment processing, IT hosting, couriers, or warranty fulfillment (e.g., manufacturers). Overseas providers are required to meet Privacy Act standards.

• Authorized Third Parties: As permitted by you (e.g., third-party sellers for order fulfillment).

• Legal Entities: For compliance, fraud prevention, or safety (e.g., Police, Inland Revenue).

We do not sell identifiable personal information but may share anonymized datasets for commercial purposes.

9. Marketing Communications

We use personal information to:

• Send updates about services, promotions, or discounts.

• Tailor marketing based on your preferences and history.

You may opt out of marketing communications via:

• Unsubscribe links in emails.

• Account settings on our website.

• Emailing privacy@pupster.tech.

Opting out does not affect service-related communications.

We do not collect or target data based on sensitive categories (e.g., political opinions, health, criminal records).

10. Mobile Notifications

If you use our mobile apps with notifications enabled, you consent to receiving notifications, even when the app is not running. You can manage preferences in the app settings.

11. Protection and Retention

We take reasonable steps to protect your information from misuse, loss, or unauthorized access, including:

• Secure storage and encryption.

• Limited access to CCTV footage (deleted on a regular cycle unless needed for investigations).

We retain information only as long as necessary and securely destroy it thereafter.

12. Disclosure Outside New Zealand

If we share personal information with overseas third parties, we ensure they comply with privacy laws comparable to the Privacy Act 2020 or provide equivalent safeguards.

13. Accessing or Correcting Your Information

You may request access to or correction of your personal information by contacting privacy@pupster.tech. We will:

• Verify your identity.

• Process requests per the Privacy Act 2020.

• Provide reasons for any refusal (e.g., if it impacts others’ privacy).

• Charge a reasonable fee for access, if applicable.

If we disagree on corrections, we will note your disagreement. Registered users can update details via our website.

14. Privacy Complaints

If you believe we have breached this statement or the Privacy Act 2020, contact our Privacy Officer at:

• Email: manager@pupster.co.nz

• Post: Privacy Officer, Te Manga Tuia Ltd, 227 Commerce St, Kaitaia 0410

We will investigate promptly and respond within a reasonable timeframe. If unresolved, you may contact the New Zealand Office of the Privacy Commissioner at www.privacy.org.nz or 0800 803 909.